Privacy Policy

Effective Date: May 23, 2026

1. Introduction

WATER STORE ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, address, and service location.
• Service Information: Water purifier brand, model, service history, and repair details.
• Technical Data: IP address, browser type, device information, and usage data.

3. How We Collect Information

We collect information when you:

• Contact us via phone, email, or website forms
• Request a service or repair appointment
• Visit our website (via cookies and analytics)
• Provide feedback or reviews

4. How We Use Your Information

We use your information to:

• Provide and manage our repair and maintenance services
• Schedule service appointments and dispatch technicians
• Communicate with you about service updates and confirmations
• Improve our services and customer experience
• Comply with legal obligations (including tax and GST requirements)

5. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on:

• Contractual necessity: To provide services you have requested
• Legitimate interests: To improve our services and business operations
• Legal compliance: To fulfill tax, GST, and regulatory requirements

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Technicians: To perform repair and maintenance services
• Legal Authorities: When required by law or to protect our rights
• Third-Party Service Providers: For payment processing, analytics, or IT services (under confidentiality agreements)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, tax (GST), and accounting requirements. Service records are typically retained for 7 years as required by Indian tax laws.

9. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@waterpurifier-repairservice.in

10. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

14. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for WATER STORE is:

Jinu John Vazhappilly
WATER STORE
Pattoor, Ground Floor, 94/1318-4, Nasa Tower, Ems Nagar, Pattoor,
Thiruvananthapuram, Kerala 695035
Email: info@waterpurifier-repairservice.in
Phone: +91-9645274888

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

WATER STORE
Attn: Jinu John Vazhappilly
Pattoor, Ground Floor, 94/1318-4, Nasa Tower, Ems Nagar, Pattoor
Thiruvananthapuram, Kerala 695035
India
Email: info@waterpurifier-repairservice.in
Phone: +91-9645274888